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Refund Policy

Returns
Path’s refund policy is 7 days from customer’s receipt of the product.
Unfortunately, we cannot offer you a refund or exchange once 7 days have passed since your purchase arrived at your premises!
You must contact Path within 7 days of receipt of the Path item(s) if you wish to apply for a refund, at info@carvemypath.com.au
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Shipping
In order to return your Path product, you will only be responsible for paying your own shipping costs if the item isn’t deemed to be faulty or in poor condition by the Path team. Depending on where you live, the time it may take for your exchanged product to reach you may vary, but you can expect between 2 to 6 business days on average. We will email you the address to return the item(s) to.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@carvemypath.com.au and we can organise this.

Late or missing refunds (if applicable)
Please check your bank account first If you have not received a refund. Then contact your financial institution and/or bank; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund within a reasonable amount of time, please contact the Path team at info@carvemypath.com.au

Sale items (if applicable)
Regular priced items may be refunded in full. Items on sale purchased in that period will be refunded at the sale price they were purchased at. Path will also reimburse you for the return shipping outlay.

Gifts
If the Path item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return for using on other Path products. Once the returned item is received, a gift certificate will be emailed to you. Had the gift-giver had the order shipped to themselves to give to you or if the Path item wasn’t marked as a gift when purchased, we will send a refund to the gift-giver and inform them accordingly!

Refund process (if applicable)
To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts will not be accepted as a refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved for a refund, then your refund will be processed promptly, and a credit will automatically be applied to your credit card or original method of payment.

Non-refundable items
Path Gift cards

All refunds will need to be sent to PO Box 1147, New Farm 4005.

Currently the drive belts are not included in warranty as they are a high wear item due to acceleration forces and braking forces, and cannot be expected to last 12 months of continuous usage.

Question: If I believe there is an electrical or some other malfunction with the board, what should I do? Ans: Please provide a clear description of the issue, how it occurred, and plenty of video and/or photographic evidence. This will greatly assist us with a warranty/repair assessment. Please send this information as soon as possible to info@carvemypath.com.au

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